Flambards Reopening Update

Flambards are delighted to reopen the theme park from 12^th April. The Team have been working hard to ensure the park can safely welcome back visitors for ‘The best day of the week’ and we can’t wait to see you all again!

Opening Dates

Flambards will be Open Daily for school holidays:

• Monday 12^th –  Sunday 18^th April
• May Bank Holiday Weekend & May Half Term
• July & August
• October Half Term

Plus Open Every Wednesday and Weekends

Fireworks Spectaculars will return to the Park this August on Mondays and Wednesdays – stay tuned for more details.

Online Booking Recommended
We recommend that where possible visitors book ahead online.  This will save you money too and ensure you have secured a ticket as we will have limited capacity on some days.

How we are keeping you safe

In order to manage numbers and ensure social distancing guidelines are maintained, the theme park will initially be operating with reduced capacity and all visitors are encouraged to pre-book online.

While the vast majority of the rides and attractions will be open, some indoor areas will remain closed until government restrictions allow, these include Space Race, Demon Drop, Exploratorium Indoor and Outdoor play areas, The Victorian Village, and Britain in the Blitz.  We expect to be able to reopen the indoor attractions from the 18^th May 2021.

There is still a limitation on meeting up with other people outside of your household to a maximum of 6. We ask our visitors to please ensure they are following the current government guidelines before visiting. For more information please visit the Government website. 

Team members will be following a series of enhanced cleaning and hygiene measures on-site and queue markers are in place to help visitors keep a safe distance apart.

A number of catering facilities will be open but ‘takeaway only’, as well as the gift shop, and visitors will need to use contactless card payments whenever possible. 

Any visitor who has a temperature, or is showing any other signs of coronavirus, will be asked to stay at home and Flambards will re-schedule their visit for a future date.

 

FAQS

Will I need to wear a mask?

All visitors* must provide and wear a facemask in all indoor areas including attractions, shops and catering outlets and are recommended on many rides.

* Except under 11’s or due to a medical condition whereby this is not possible

I want to buy a season pass – how much does it cost?

Season Passes are available to purchase online for £55.

More details on our reduced Locals Season Pass offer will be announced soon.

I have Tesco Clubcard vouchers - how do I book? 

If you have Tesco Clubcard vouchers you will need to call the bookings hotline on 01326 573404 at least 24hrs in advance to secure your spaces. The office is open from 9:15am - 4:30pm. 

Are you still offering the 7 day free return?

Yes we will be offering 7 day free return on all validated full-priced tickets, we just kindly ask that on your return visit(s) that you arrive from 11am to allow us to control the capacity at the admission booth in the morning.  

Will it be safe to reopen?

We will be led by UK Government and relevant local authorities and reopen in accordance with any updates in response to the COVID-19 coronavirus. 

We will reopen under limited capacity with a number of rides and attractions open but will continue to look at these measures on a daily basis.

The health and safety of our guests and team members is always the highest priority. We have introduced a number of new additional hygiene and safety measures around the Park.  On your visit you will see:

Lower capacity limits – around the Park, for each building, queue line or experience.

Some team members coming into contact with visitors may be wearing PPE.

There will be Enhanced Cleaning regimes at facilities and at high-frequency touchpoints, as well as Hand Sanitiser at rides and key park locations.

Queue markings will be in place for all rides and outlets, as well as some separation on the rides themselves.

We will be limiting contact in food & beverage outlets offering a restricted menu and undercover and outdoor picnic areas will be available.  We will be only accepting card payments and visitors will need to use contactless card payments whenever possible.

Indoor play areas will be closed.

I have a discount voucher (including a CATA card) can this be used

We have applied a 10% discount for all online bookings, therefore for convenience, you can still book online and save. Anyone with a CATA card or a different value voucher must call Flambards the day before their visit to book in over the phone.

What do I do if one of my family is ill at the last minute?

We understand that due to unforeseen circumstances or if you have developed symptoms of the coronavirus you may require to change the date/time of your visit to our attraction. Please contact us as soon as possible to rearrange your visit.

If you have a suspected case of COVID-19 then will you close your attraction?

Please be assured that we work in close co-operation with the local health authority and will direct enquiries to them and will act immediately upon their advice. The safety and wellbeing of our guests and staff is our priority and we will continue to monitor the situation at our attraction closely, taking all necessary precautions.

How will you ensure rides adhere to H&S and social distancing guidance?

We have reviewed every part of our operation and have implemented an extensive range of measures to ensure compliance to government and local authority guidelines to create a safe experience for all guests and staff, and this includes our rides.

Visitors may notice spatial separation markings and other similar operating adjustments around the Park, including floor markings. On the rides, there will be reduced capacity and batching to maintain social distancing that can include empty seats or rows and where possible, grouping within household units.

Our staff will also be encouraged to observe social distancing where practical and we will be providing additional Personal Protective Equipment (PPE) and clothing for our guest-facing staff which will include ride operators where appropriate.

We ask all those who visit our attraction to observe closely our strict guidelines on maintaining a safe distance between each other and to maintain good hygiene practices including utilising the hand sanitiser stations located around the Park and if they or any family member displays any symptoms of COVID-19, that they postpone their visit.