Accessibility

Flambards is accessible for disabled visitors - here's a few frequently asked questions - but please don't hesitate to call us in advance. For our downloadable guide to access in the Victorian Village please click here. To see Ferdi's Guide to Accessibility please click here.

What toilet facilities are there?

We have four individual disabled toilets located near the entrance of the park and close to Ferdi's Funland.

One of these toilets contains a full height-adjustable, medical changing bed.  In addition to this, we have a hoist available on request as it needs to be kept on charge so it is operational when required.

The development of this additional facility has been done following discussion and on-going evaluation of facilities with a local disabled group in order to provide a facility that is suitable for people with a wider range of needs.   We are continually working to improve the facilities available.

We have a Room Mate® fitted in our main disabled toilet which provides an audio description of the layout of the toilet facilities for blind and visually impaired visitors.

Is there disabled parking?
Yes, there is plenty of FREE parking for disabled persons close to the entrance of the park.

Can I bring a guide dog?

Here at Flambards, we welcome all registered assistance dogs. 

Whilst assistance/guide dogs are welcome they will not be able to accompany guests onto any of the rides. They will be allowed as far as the loading point where they must be left with a member of the party – they must never be left unattended anywhere in the Theme Park.

There are also some restrictions on assistance dogs accompanying guests in some exhibition/performance areas at limited times during the season, please speak to a member of staff for more details on 01326 573 404.

If you would like to enquire further about this, please email [email protected] prior to your visit.

Is there wheelchair access around the park?  Yes, there is wheelchair access around the park. Please ask a member of staff for a Flambards disabled route guide to help you during your visit.

Can I bring my motorised scooter if I am disabled?  Yes.  Please note we do not provide motorised scooters for hire.

Is there a reduced price for disabled persons and a carer?
Yes, there is a reduced price for a disabled person and a carer.  Please see our standard ticket prices for more information.

Can I hire a wheelchair from Flambards?
We have a limited number of wheelchairs that are FREE to Flambards disabled guests to borrow during their visit.  We highly recommend you reserve a wheelchair before your visit on 01326 573404.

How do I prove I am disabled?
Flambards admission staff have the right to ask you to show a valid disabled identification card. You can bring any of the following:
•    Disability Living Allowance Record Book
•    Invalidity Benefit Book
•    Visual Impairment Reg. Card (BD8)
•    Blue/Orange Mobility Pass for the named person
•    Letter from a medical practitioner on their or hospital letterhead (not a photocopy)
•    Disabled person’s Railcard/ Bus Pass

Are hearing loops available?

Yes, just ask at reception

BALPPA

As a member of the British Association of Leisure Parks, Piers and Attractions (BALPPA) we welcome visits by disabled people and will do all that is possible to ensure a safe and pleasurable stay. However, certain rides and attractions in our parks can be physically demanding and vigorous. We, therefore, reserve the right to refuse admission to certain rides should we feel there is a danger to a particular individual or individuals for whatever reason. We have been advised by the Health & Safety Executive that refusal on the grounds of health & safety does not constitute discrimination. We hope that you understand and accept the decisions made in the interests of your safety.