Accessibility

Flambards is accessible for disabled visitors - here's a few frequently asked questions - but please don't hesitate to call us in advance. For our downloadable guide to access in the Victorian Village please click here. To see Ferdi's Guide to Accessibility please click here.

What toilet facilities are there?

We have three individual disabled toilets located near the entrance of the park.

One of these toilets contains a full height-adjustable, medical changing bed.  In addition to this, we have a hoist available on request as it needs to be kept on charge so it is operational when required.

The development of this additional facility has been done following discussion and on-going evaluation of facilities with a local disabled group in order to provide a facility that is suitable for people with a wider range of needs.   We are continually working to improve the facilities available.

We have a Room Mate® fitted in our main disabled toilet which provides an audio description of the layout of the toilet facilities for blind and visually impaired visitors.

Is there disabled parking?
Yes, there is plenty of FREE parking for disabled persons close to the entrance of the park.

Can I bring a guide dog?

Here at Flambards, we welcome all registered assistance dogs. 

Whilst assistance/guide dogs are welcome they will not be able to accompany guests onto any of the rides. They will be allowed as far as the loading point where they must be left with a member of the party – they must never be left unattended anywhere in the Theme Park.

If you would like to enquire further about this, please email [email protected] prior to your visit.

Are Ride Access Tokens available at Flambards?

Flambards offers Ride Access Tokens to visitors who require them.

Owing to the family nature of our Theme Park and our naturally shorter queuing times, Flambards is a particularly popular choice for guests with additional needs. On busy days, please respect other ride pass holders, expect to wait at least 1 ride cycle and only use the pass when necessary.

On quieter days you will find that the need for a ride pass is not even necessary, making your family day out even easier. In our quest to promote equality, Flambards does not sell fast-pass or queue-jumper tickets of any sort, thus improving the guest journey for those with genuine access requirements.

This pass entitles the holder plus three additional guests to access up to 5 rides in the park.

The ride pass and pass holders wristband must be presented each time the pass is used.

On some occasions and for the safety, comfort and equality of all guests, our operators on site may ask you to return to the ride at a specified time – usually but not always within the hour.

Lost passes cannot be replaced.

Passes remain the property of Flambards at all times and are valid for the date entered only.

Is there wheelchair access around the park?  Yes, there is wheelchair access around the park. Please ask a member of staff for a Flambards disabled route guide to help you during your visit.

Can I bring my motorised mobility scooter if I am disabled?  Yes.  Please note we do not provide motorised mobility scooters for hire.

Is there a reduced price for disabled persons and a carer?
Yes, there is a reduced price for a disabled persons and their carer.  Please see our standard ticket prices for more information.

Can I hire a wheelchair from Flambards?
We have a limited number of wheelchairs that are FREE to Flambards disabled guests to borrow during their visit.  We highly recommend you reserve a wheelchair before your visit on 01326 573404.

How do I prove I am disabled?
Flambards admission staff have the right to ask you to show a valid disabled identification card. You can bring any of the following:
•    DID Card
•    Disability Living Allowance Record Book/ I nvalidity Benefit Book
•    Visual Impairment Reg. Card (BD8)
•    Blue/Orange Mobility Pass for the named person
•    Letter from a medical practitioner on their or hospital letterhead (not a photocopy)
•    Disabled person’s Railcard/ Bus Pass

Are hearing loops available?

Yes, just ask at reception

BALPPA

As a member of the British Association of Leisure Parks, Piers and Attractions (BALPPA) we welcome visits by disabled people and will do all that is possible to ensure a safe and pleasurable stay. However, certain rides and attractions in our parks can be physically demanding and vigorous. We, therefore, reserve the right to refuse admission to certain rides should we feel there is a danger to a particular individual or individuals for whatever reason. We have been advised by the Health & Safety Executive that refusal on the grounds of health & safety does not constitute discrimination. We hope that you understand and accept the decisions made in the interests of your safety.