Please find below a list of Frequently Asked Questions. If the answer you are looking for is not there, please do not hesitate to contact us.
What will be open during my visit?
Please see our latest news page for the most recent updates.
Will it be safe to reopen?
We will be led by UK Government and relevant local authorities and reopen in accordance with any updates in response to the COVID-19 coronavirus.
We will reopen under limited capacity with a number of rides and attractions open but will continue to look at these measures on a daily basis.
The health and safety of our guests and team members is always the highest priority. We have introduced a number of new additional hygiene and safety measures around the Park. On your visit you will see:
Lower capacity limits – around the Park, for each building, queue line or experience.
Some team members coming into contact with visitors may be wearing PPE.
There will be Enhanced Cleaning regimes at facilities and at high-frequency touchpoints, as well as Hand Sanitiser at rides and key park locations.
Queue markings will be in place for all rides and outlets, as well as some separation on the rides themselves.
We will be limiting contact in food & beverage outlets offering a restricted menu and undercover and outdoor picnic areas will be available. We will be only accepting card payments and visitors will need to use contactless card payments whenever possible.
Indoor play areas will be closed.
What do I do if one of my family is ill at the last minute?
We understand that due to unforeseen circumstances or if you have developed symptoms of the coronavirus you may require to change the date/time of your visit to our attraction. Please keep an eye on our website as we’ll provide updates with more information on what to do in this situation in due course.
If you have a suspected case of COVID-19 then will you close your attraction?
Please be assured that we work in close co-operation with the local health authority and will direct enquiries to them and will act immediately upon their advice. The safety and wellbeing of our guests and staff is our priority and we will continue to monitor the situation at our attraction closely, taking all necessary precautions.
Will there be summer entertainment?
We hope our summer Firework Spectacular events will be able to go ahead in August 2021 in line with government restrictions. More details for 2021 entertainment will be announced soon.
How will you ensure rides adhere to H&S and social distancing guidance?
We have reviewed every part of our operation and have implemented an extensive range of measures to ensure compliance to government and local authority guidelines to create a safe experience for all guests and staff, and this includes our rides.
Visitors may notice spatial separation markings and other similar operating adjustments around the Park, including floor markings. On the rides, there will be reduced capacity and batching to maintain social distancing that can include empty seats or rows and where possible, grouping within household units.
Our staff will also be encouraged to observe social distancing where practical and we will be providing additional Personal Protective Equipment (PPE) and clothing for our guest-facing staff which will include ride operators where appropriate.
We ask all those who visit our attraction to observe closely our strict guidelines on maintaining a safe distance between each other and to maintain good hygiene practices including utilising the hand sanitiser stations located around the Park and if they or any family member displays any symptoms of COVID-19, that they postpone their visit.
I have a discount voucher (including a CATA card) can this be used?
We have applied a 10% discount for all online bookings, therefore for convenience, you can still book online and save. Anyone with a CATA card or a different value voucher must call Flambards the day before their visit to book in over the phone.
Do I need to wear a mask?
All visitors* must provide and wear a facemask in all indoor areas including attractions, shops and catering outlets and are recommended on many rides.
* Except under 11’s or due to a medical condition whereby this is not possible
I have tesco clubcard vouchers - how do I book?
If you have Tesco Clubcard vouchers you will need to call the bookings hotline on 01326 573404 at least 24hrs in advance to secure your spaces. The office is open from 9:15am - 4:30pm.
I purchased a season pass before lockdown, what will happen to the missed months?
Flambards will be honouring any missed months due to our closure for passes brought before lockdown. These will be added onto our 2021 opening. For example, if you missed April, May and June in 2020, then your pass will automatically be extended to cover this period in 2021.
I brought a day ticket which couldn’t be redeemed during your closure, what do I need to do?
We will be revalidating your tickets for a date of your choice during this season. Just show your original booking confirmation when you arrive at Flambards. Please call us in advance to pre-book your spaces before you visit.
I purchased my tickets via a third party website – what shall I do?
If you have purchased through a third-party provider, please contact them directly to discuss your options.
I have a season pass, how do I book to visit?
To help us manage the Park’s capacity we kindly ask that our members now pre-book their visits on the date(s) of their choice via the free membership admission booking option and show their season pass upon arrival at Flambards.
Are you still offering the 7 day free return?
Yes we will be offering 7 day free return on all validated full-priced tickets, we just kindly ask that on your return visit(s) that you arrive from 11am to allow us to control the capacity at the admission booth in the morning.
Is there disabled parking?
Yes, there is plenty of FREE parking for disabled persons close to the entrance of the park.
Can I bring a guide dog?
Guide or assistant dogs are welcome in the park and must stay on a harness at all times. They must be registered with an ADUK logo fully visible with a full laminated I.D Card. For safety reasons, dogs will not be able to accompany guests on to the rides.
Is there a reduced price for disabled persons and a carer?
Yes there is a reduced price for a disabled person and a carer. Please see our standard ticket prices for more information.
Can I hire a wheel chair from Flambards?
We have a limited number of wheelchairs that are FREE to Flambards disabled guests during their visit. We highly recommend you book a wheelchair before your visit on 01326 573404.
How do I prove I am disabled?
Flambards admission staff have the right to ask you to show a valid disabled identification card. You can bring any of the following:
Copy of a DLA Letter
Invalidity Benefit Book
Visual Impairment Reg. Card (BD8)
Blue/Orange Mobility Pass for named person
Letter from a medical practitioner on their or hospital letterhead (not a photocopy)
Disabled person’s Rail card/ Bus Pass
Is there wheelchair access around the park?
Yes, there is wheelchair access around the park. Please ask a member of staff for a Flambards disabled route guide to help you during your visit.
Can I bring my motorised scooter if I am disabled?
Yes. Please note we do not provide motorised scooters for hire.
I have broken my arm/leg. Can I still go on the rides?
Please seek medical advice. All persons must comply with health and safety controls for each ride.
Is there a cash machine at Flambards?
The cash machine is located just inside the exhibition hall on the left hand side and has a small charge to use.
Can I bring my dog?
Flambards welcomes well-behaved dogs and owners.
During your visit we respectfully request for the safety and enjoyment of our visitors that:
Dogs are kept on a short lead at all times.
Dogs are not permitted in any undercover areas.
Dogs who bark incessantly or are aggressive will be asked to leave
Owners are fully responsible for any injury or damage caused by their dog.
Owners must pick up and dispose of waste immediately.
Flambards reserves the right to refuse entry to any dog and may request owners to remove the dog from the Park if it is felt that they may be causing concern or upset to other visitors.
Thank you for following these terms and we hope you enjoy your visit.
Do I need to pay for parking?
No all parking is FREE.
Are there baby changing facilities?
Yes there are a number of baby changing facilities around the park and this is clearly marked on Flambards park map.
What eating facilities do you have at Flambards?
There are several places to eat at Flambards…
We have a large licensed cafeteria which serve sandwiches, paninis and hot meals throughout the day. A fast food outlet which serves everything from burgers, hot dogs and cold drinks. Snack meals are available at many outlets across the park.
Vegetarian and gluten intolerant options are available.
Can I bring my own picnic?
Yes, we have a large number of seated picnic areas throughout the park.
Can I come out of Flambards once I have gone in to get things out of the car?
Yes. Once you have gone into Flambards, you can leave the park and come back in again on the same day. Make sure you collect a special hand stamp at the exit before leaving as we will NOT accept your ticket as proof.
Is there a meeting point for lost children?
Lost children will be taken to the exit gate. Parents should seek a member of staff immediately and an announcement over the park will be made to find your child.
Are there areas in which I can store my valuables?
We do not have anywhere to look after valuables but you can access your car throughout the day if you collect a hand-stamp from the Flambards exit.
Please be aware we take no responsibility for any lost or stolen items
I do not have a car. How do I get to Flambards?
There are buses that run frequently into Flambards. The nearest train stations are Redruth and Penzance. There are changeable timetables throughout the year for these services, so please contact Traveline on 0871 200 22 33.
My child is under 13. Can he/she go into the park without an adult?
Due to the effects of Covid 19 and due to Health and safety issues we have had to increase the minimum age of unaccompanied children to 16. We will continue to review this.