Please find below a list of Frequently Asked Questions. If the answer you are looking for is not there, please do not hesitate to contact us.
What will be open during my visit?
We are all working as hard as possible to ensure you and your family have the best day of the week and the vast majority of rides and attractions are now fully open!
Due to the ongoing and continued development of our attractions the following elements of the Park will remain unavailable:
Demon Drop slide
How we are keeping you safe?
- Our team members will continue to wear face coverings for the immediate future where appropriate
- Face-masks are not mandatory for visitors but we welcome anyone who wishes to wear one at the Park.
- Cleaning regimes will still be in operation throughout our rides, attractions and food and beverage areas.
- Screens where installed will remain in place for the foreseeable future
- Preference for contactless card payment where possible
- Sanitization stations will remain in place for the foreseeable future.
- Temperature checks will no longer take place at our admissions however, as always, if you or anyone in your household has a temperature, or is showing any other signs of Coronavirus, please stay at home. If you have already booked your tickets, just let us know and we will be happy to re-schedule your visit for a future date.
- Social distancing measures to be lifted in all ride and attraction queues with applicable rides being fully loaded albeit with enhanced cleaning regimes at selected times still in place.
What do I do if one of my family is ill at the last minute?
If you or anyone in your household has a temperature or is showing any other signs of Coronavirus, please stay at home. If you have already booked your tickets, just let us know and we will be happy to re-schedule your visit for a future date.
If you have a suspected case of COVID-19 then will you close your attraction?
Please be assured that we work in close co-operation with the local health authority and will direct enquiries to them and will act immediately upon their advice. The safety and wellbeing of our guests and staff is our priority and we will continue to monitor the situation at our attraction closely, taking all necessary precautions.
Will there be summer entertainment?
Yes, our programme of Firework Spectacular dates can be found here!
I have a discount voucher (including a CATA card) can this be used?
We have applied a 10% discount for all online bookings, therefore for convenience, you can still book online and save. Anyone with a CATA card or a different value voucher must call Flambards the day before their visit to book in over the phone.
I have tesco clubcard vouchers - how do I book?
You must exchange your Tesco vouchers for a Clubcard Partner code before you can use it. Simply go to their website to exchange your vouchers. Once you have a Clubcard Partner code you will need to call the bookings hotline on 01326 573404 at least 24hrs in advance to secure your spaces. The office is open from 9:15am - 4:30pm.
I brought a day ticket which couldn’t be redeemed during your closure, what do I need to do?
We will be revalidating your tickets for a date of your choice during this season. Just show your original booking confirmation when you arrive at Flambards. Please call us in advance to pre-book your spaces before you visit.
I purchased my tickets via a third party website – what shall I do?
If you have purchased through a third-party provider, please contact them directly to discuss your options.
I have a season pass, how do I book to visit?
Season pass holders can now show their passes at admissions to gain entry - there is no requirement to pre-book spaces online.
Is there disabled parking?
Yes, there is plenty of FREE parking for disabled persons close to the entrance of the park.
Can I bring a guide dog?
Guide or assistant dogs are welcome in the park and must stay on a harness at all times. They must be registered with an ADUK logo fully visible with a full laminated I.D Card. For safety reasons, dogs will not be able to accompany guests on to the rides.
Is there a reduced price for disabled persons and a carer?
Yes there is a reduced price for a disabled person and a carer. Please see our standard ticket prices for more information.
Can I hire a wheel chair from Flambards?
We have a limited number of wheelchairs that are FREE to Flambards disabled guests during their visit. We highly recommend you book a wheelchair before your visit on 01326 573404.
How do I prove I am disabled?
Flambards admission staff have the right to ask you to show a valid disabled identification card. You can bring any of the following:
Copy of a DLA Letter
Invalidity Benefit Book
Visual Impairment Reg. Card (BD8)
Blue/Orange Mobility Pass for named person
Letter from a medical practitioner on their or hospital letterhead (not a photocopy)
Disabled person’s Rail card/ Bus Pass
Is there wheelchair access around the park?
Yes, there is wheelchair access around the park. Please ask a member of staff for a Flambards disabled route guide to help you during your visit.
Can I bring my motorised scooter if I am disabled?
Yes. Please note we do not provide motorised scooters for hire.
I have broken my arm/leg. Can I still go on the rides?
Please seek medical advice. All persons must comply with health and safety controls for each ride.
Is there a cash machine at Flambards?
The cash machine is located just inside the exhibition hall on the left hand side and has a small charge to use.
Can I bring my dog?
Flambards welcomes well-behaved dogs and owners.
During your visit we respectfully request for the safety and enjoyment of our visitors that:
Dogs are kept on a short lead at all times.
Dogs are not permitted in any undercover areas.
Dogs who bark incessantly or are aggressive will be asked to leave
Owners are fully responsible for any injury or damage caused by their dog.
Owners must pick up and dispose of waste immediately.
Flambards reserves the right to refuse entry to any dog and may request owners to remove the dog from the Park if it is felt that they may be causing concern or upset to other visitors.
Thank you for following these terms and we hope you enjoy your visit.
Do I need to pay for parking?
No all parking is FREE.
Are there baby changing facilities?
Yes there are a number of baby changing facilities around the park and this is clearly marked on Flambards park map.
What eating facilities do you have at Flambards?
There are several places to eat at Flambards…
We have a large licensed cafeteria which serve sandwiches, paninis and hot meals throughout the day. A fast food outlet which serves everything from burgers, hot dogs and cold drinks. Snack meals are available at many outlets across the park.
Vegetarian and gluten intolerant options are available.
Can I bring my own picnic?
Yes, we have a large number of seated picnic areas throughout the park.
Can I come out of Flambards once I have gone in to get things out of the car?
Yes. Once you have gone into Flambards, you can leave the park and come back in again on the same day. Make sure you collect a special hand stamp at the exit before leaving as we will NOT accept your ticket as proof.
Is there a meeting point for lost children?
Lost children will be taken to the exit gate. Parents should seek a member of staff immediately and an announcement over the park will be made to find your child.
Are there areas in which I can store my valuables?
We do not have anywhere to look after valuables but you can access your car throughout the day if you collect a hand-stamp from the Flambards exit.
Please be aware we take no responsibility for any lost or stolen items
I do not have a car. How do I get to Flambards?
There are buses that run frequently into Flambards. The nearest train stations are Redruth and Penzance. There are changeable timetables throughout the year for these services, so please contact Traveline on 0871 200 22 33.
My child is under 16. Can they go into the park without an adult?
Due to the effects of Covid 19 and due to Health and safety issues we have had to increase the minimum age of unaccompanied children - Children 16 years and under must be accompanied by an adult. We will continue to review this.