Please find below a list of Frequently Asked Questions. If the answer you are looking for is not there, please do not hesitate to contact us.
Why is Flambards closed?
The decision to close Flambards temporarily is based on the latest guidance from the Government in response to the Covid-19 outbreak.
I have purchased a Day Ticket to visit Flambards between 21st March and 26th April 2020 – what should I do?
If you have booked a ticket to visit Flambards between 21st March and 26th April your ticket will be valid for use on any date during the 2020 season. No action is required and you do not need to contact us to arrange your future visit, simply arrive at Flambards and present your unused ticket(s) that show the original date (between 21st March and 26th April 2020) at admissions and the team will revalidate your tickets for entry that date.
I have a Season Pass or a Season Pass voucher – what shall I do?
Passes will still be valid for when the park is back open and we will review the validity period with you once we are clear on re-opening dates. If you have a Local’s Pass voucher, please keep hold of this for later in the year.
I purchased my tickets via a third party website – what shall I do?
If you have purchased through a third-party provider, please contact them directly to discuss your options.
I have a School or group bookings during this time?
Our Education team will be in contact with you to reschedule your current booking.
What if my booking is after the 26th April?
Flambards will be reviewing it’s opening times for after this period based on the Government Guidelines at the time. Keep an eye on our website for the latest information.
Is there disabled parking?
Yes, there is plenty of FREE parking for disabled persons close to the entrance of the park.
Can I bring a guide dog?
Guide or assistant dogs are welcome in the park and must stay on a harness at all times. They must be registered with an ADUK logo fully visible with a full laminated I.D Card. For safety reasons, dogs will not be able to accompany guests on to the rides.
Is there a reduced price for disabled persons and a carer?
Yes there is a reduced price for a disabled person and a carer. Please see our standard ticket prices for more information.
Can I hire a wheel chair from Flambards?
We have a limited number of wheelchairs that are FREE to Flambards disabled guests during their visit. We highly recommend you book a wheelchair before your visit on 01326 573404.
How do I prove I am disabled?
Flambards admission staff have the right to ask you to show a valid disabled identification card. You can bring any of the following:
Copy of a DLA Letter
Invalidity Benefit Book
Visual Impairment Reg. Card (BD8)
Blue/Orange Mobility Pass for named person
Letter from a medical practitioner on their or hospital letterhead (not a photocopy)
Disabled person’s Rail card/ Bus Pass
Is there wheelchair access around the park?
Yes, there is wheelchair access around the park. Please ask a member of staff for a Flambards disabled route guide to help you during your visit.
Can I bring my motorised scooter if I am disabled?
Yes. Please note we do not provide motorised scooters for hire.
I have broken my arm/leg. Can I still go on the rides?
It depends on your injury. As long as you can bend your leg as normal and/or your arm is free to hold onto the safety rails and is not in a sling, you should be able to get on all of the rides. Height restrictions apply.
Is there a cash machine at Flambards?
The cash machine is located just inside the exhibition hall on the left hand side and has a small charge to use.
Can I bring my dog?
Flambards welcomes well-behaved dogs and owners.
During your visit we respectfully request for the safety and enjoyment of our visitors that:
Dogs are kept on a short lead at all times.
Dogs are not permitted in any undercover areas.
Dogs who bark incessantly or are aggressive will be asked to leave
Owners are fully responsible for any injury or damage caused by their dog.
Owners must pick up and dispose of waste immediately.
Flambards reserves the right to refuse entry to any dog and may request owners to remove the dog from the Park if it is felt that they may be causing concern or upset to other visitors.
Thank you for following these terms and we hope you enjoy your visit.
Do I need to pay for parking?
No all parking is FREE.
Are there baby changing facilities?
Yes there are a number of baby changing facilities around the park and this is clearly marked on Flambards park map.
What eating facilities do you have at Flambards?
There are several places to eat at Flambards…
We have a large licensed cafeteria which serve sandwiches, paninis and hot meals throughout the day.
A fast food outlet which serves everything from burgers, hot dogs and cold drinks.
Snack meals are available at many outlets across the park.
Vegetarian and gluten intolerant options are available.
Can I bring my own picnic?
Yes, we have a large number of seated picnic areas throughout the park.
Can I come out of Flambards once I have gone in to get things out of the car?
Yes. Once you have gone into Flambards, you can leave the park and come back in again on the same day. Make sure you collect a special hand stamp at the exit before leaving as we will NOT accept your ticket as proof.
Is there a meeting point for lost children?
Lost children will be taken to the exit gate. Parents should seek a member of staff immediately and an announcement over the park will be made to find your child.
Are there areas in which I can store my valuables?
We do not have anywhere to look after valuables but you can access your car throughout the day if you collect a hand-stamp from the Flambards exit.
Please be aware we take no responsibility for any lost or stolen items
I do not have a car. How do I get to Flambards?
There are buses that run frequently into Flambards. The nearest train stations are Redruth and Penzance. There are changeable timetables throughout the year for these services, so please contact Traveline on 0871 200 22 33.
My child is under 13. Can he/she go into the park without an adult?
No. Children under the age of 13 will not be allowed entry into the park without a supervising adult. Children 14 years and over are able to enter the park at their parent/guardian’s discretion.