Please find below a list of Frequently Asked Questions. If the answer you are looking for is not there, please do not hesitate to contact us.
What do I do if one of my family is ill at the last minute?
If you or anyone in your household has a temperature or is showing any other signs of Coronavirus, please stay at home. If you have already booked your tickets, just let us know and we will be happy to re-schedule your visit for a future date.
I have a discount voucher (including a CATA card) can this be used?
We have applied a 10% discount for all online bookings, therefore for convenience, you can still book online and save. Anyone with a CATA card or a different value voucher must call Flambards the day before their visit to book in over the phone.
Do you offer Ride Access Tokens?
Flambards offers Ride Access Tokens to visitors who require them.
Owing to the family nature of our Theme Park and our naturally shorter queuing times, Flambards is a particularly popular choice for guests with additional needs. On busy days, please respect other ride pass holders, expect to wait at least 1 ride cycle and only use the pass when necessary.
On quieter days you will find that the need for a ride pass is not even necessary, making your family day out even easier. In our quest to promote equality, Flambards does not sell fast-pass or queue-jumper tickets of any sort, thus improving the guest journey for those with genuine access requirements.
This pass entitles the holder plus three additional guests to access up to 5 rides in the park.
The ride pass and pass holders wristband must be presented each time the pass is used.
On some occasions and for the safety, comfort and equality of all guests, our operators on site may ask you to return to the ride at a specified time – usually but not always within the hour.
Lost passes cannot be replaced.
Passes remain the property of Flambards at all times and are valid for the date entered only.
I have a season pass, how do I book to visit?
Season Pass holders must show their passes at the admission checkpoint to gain entry - there is no requirement to pre-book spaces online.
Is there disabled parking?
Yes, there is plenty of FREE parking for disabled persons close to the entrance of the park.
Can I bring a guide dog?
Here at Flambards, we welcome all registered assistance dogs.
Whilst assistance/guide dogs are welcome they will not be able to accompany guests onto any of the rides. They will be allowed as far as the loading point where they must be left with a member of the party – they must never be left unattended anywhere in the Theme Park.
There are also some restrictions on assistance dogs accompanying guests in some exhibition/performance areas at limited times during the season, please speak to a member of staff for more details on 01326 573 404.
If you would like to enquire further about this, please email [email protected] prior to your visit.
Is there a reduced price for disabled persons and a carer?
Yes there is a reduced price for disabled persons and their carer. Please see our standard ticket prices for more information.
Can I hire a wheel chair from Flambards?
We have a limited number of wheelchairs that are FREE to Flambards disabled guests during their visit. We highly recommend you book a wheelchair before your visit on 01326 573404.
How do I prove I am disabled?
Flambards admission staff have the right to ask you to show a valid disabled identification card. You can bring any of the following:
Copy of a DLA Letter
Invalidity Benefit Book
Visual Impairment Reg. Card (BD8)
Blue/Orange Mobility Pass for named person
Letter from a medical practitioner on their or hospital letterhead (not a photocopy)
Disabled person’s Rail card/ Bus Pass
Is there wheelchair access around the park?
Yes, there is wheelchair access around the park. Please ask a member of staff for a Flambards disabled route guide to help you during your visit.
Can I bring my motorised mobility scooter if I am disabled?
Yes. Please note we do not provide motorised mobility scooters for hire.
I have broken my arm/leg. Can I still go on the rides?
Please seek medical advice. All persons must comply with health and safety controls for each ride.
Is there a cash machine at Flambards?
The cash machine is located just inside the exhibition hall on the left hand side and has a small charge to use.
Can I bring my dog?
Flambards welcomes well-behaved dogs and owners.
During your visit we respectfully request for the safety and enjoyment of our visitors that:
Dogs are kept on a short lead at all times.
Dogs are not permitted in any undercover areas.
Dogs who bark incessantly or are aggressive will be asked to leave
Owners are fully responsible for any injury or damage caused by their dog.
Owners must pick up and dispose of waste immediately.
Flambards reserves the right to refuse entry to any dog and may request owners to remove the dog from the Park if it is felt that they may be causing concern or upset to other visitors.
Thank you for following these terms and we hope you enjoy your visit.
Do I need to pay for parking?
No all parking is FREE.
Are there baby changing facilities?
Yes there are a number of baby changing facilities around the park and this is clearly marked on Flambards park map.
What eating facilities do you have at Flambards?
There are several places to eat at Flambards…
We have a large licensed cafeteria which serve sandwiches, paninis and hot meals throughout the day. A fast food outlet which serves everything from burgers, hot dogs and cold drinks. Snack meals are available at many outlets across the park.
Vegetarian and gluten intolerant options are available.
Can I bring my own picnic?
Yes, we have a large number of seated picnic areas throughout the park.
Can I come out of Flambards once I have gone in to get things out of the car?
Yes. Once you have gone into Flambards, you can leave the park and come back in again on the same day. Make sure you collect a special hand stamp at the exit before leaving as we will NOT accept your ticket as proof.
Is there a meeting point for lost children?
Lost children will be taken to the exit gate. Parents should seek a member of staff immediately and an announcement over the park will be made to find your child.
Are there areas in which I can store my valuables?
We do not have anywhere to look after valuables but you can access your car throughout the day if you collect a hand-stamp from the Flambards exit.
Please be aware we take no responsibility for any lost or stolen items
I do not have a car. How do I get to Flambards?
There are buses that run frequently into Flambards. The nearest train stations are Redruth and Penzance. There are changeable timetables throughout the year for these services, so please contact Traveline on 0871 200 22 33.
My child is under 15. Can they go into the park without an adult?
Children 15 years and under must be accompanied by an adult (The accompanying adult must be 18 years or older).