Information for Visitors

In order to manage numbers and ensure social distancing guidelines are maintained, the theme park will initially be operating with reduced capacity and all visitors will need to pre-book online. 

Following the Government update, from the 14th September, there is a now a limitation on meeting up with other people outside of your household to a maximum of 6. This is in order to protect everyone visiting and working at the park. Therefore to comply with this guidance you may not purchase tickets for more than 6 people if you are not from the same household. If you live in a household with more than 6 people, you can continue to book tickets and visit together. Tickets may be purchased for families/households larger than 6 who live together or are in the same support bubble. Whilst visiting the Park, families must still adhere to the social distancing guidelines in place. For more information please visit the Government website.

Staff are also introducing a series of additional cleaning and hygiene measures on-site and queue markers are in place to help visitors keep a safe distance apart.

While the vast majority of the rides and attractions will be open we are having to temporarily close the Space Race, Exploritorium, Demon Drop and the indoor and outdoor play area until further clarity on social distancing is made available.

Visitors will be encouraged to leave plenty of space around their vehicles in the car park and additional cleaning stations have been installed around the park.

A number of catering facilities will be open, as well as the gift shop, and visitors will need to use contactless card payments whenever possible. 

Any visitor who has a temperature, or is showing any other signs of coronavirus, will be asked to stay at home and Flambards will re-schedule their visit for a future date.

FAQS

Will I need to wear a mask?

All visitors* must provide and wear a facemask in all indoor areas including attractions, shops and catering outlets and are recommended on many rides.

* Except under 11’s or due to a medical condition whereby this is not possible

I brought a season pass before lockdown, what will happen to the missed months?

Flambards will be honouring any missed months due to our closure. These will be added onto our 2021 opening. For example, if you missed April, May and June in 2020, then your pass will automatically be extended to cover this period in 2021.

I brought a day ticket which couldn’t be redeemed during your closure, what do I need to do? We will be revalidating your tickets for a date of your choice during our 2020 opening. Just show your original booking confirmation when you arrive at Flambards.

I have a voucher for a local’s season pass, but haven’t redeemed it yet?

Please bring along your voucher (one per person) to claim your locals pass at Flambards before the end of July. We have reduced the price of our locals pass to reflect missed months, it will now be just £30 per person.

I want to buy a season pass now – how much does it cost?

Our usual season pass rate is £55, however we have reduced the price to £40 per person.

I have a season pass, how do I book to visit?

We kindly ask that season pass holders arrive from 11am to allow us time to manage the general admissions for the day and to control the capacity at the admissions booths. Thank you for your understanding and cooperation.

I have Tesco clubcard vouchers - how do I book? 

If you have Tesco Clubcard vouchers you will need to call the office on 01326 573404 at least 24hrs in advance to secure your spaces. The office is open from 9:15am - 4:30pm. 

Are you still offering the 7 day free return?

Yes we will be offering 7 day free return on all tickets, we just kindly ask that on your return visit(s) that you arrive from 11am to allow us to control the capacity at the admission booth in the morning.  

I purchased my tickets via a third party website – what shall I do?

If you have purchased through a third-party provider, please contact them directly to discuss your options.

Will it be safe to reopen?

We will be led by UK Government and relevant local authorities and reopen in accordance with any updates in response to the COVID-19 coronavirus. 

We will reopen under limited capacity with a number of rides and attractions open but will continue to look at these measures on a daily basis.

The health and safety of our guests and staff is always our number one priority. We have introduced a number of new additional hygiene and safety measures around the Park.  On your visit you will see:

• Lower capacity limits – around the Park, for each building, queue line or experience.
• Some staff members coming into contact with visitors may be wearing PPE.
• There will be Enhanced Cleaning regimes at facilities and at high frequency touch points such as ride handle bars, as well as Hand Sanitiser at all rides and key locations.
• Queue markings will be put in place for all rides and outlets, as well as some separation on the rides themselves.
• We will be limiting contact in catering outlets, offering a restricted menu and undercover and outdoor picnic areas will be available.  We will be only accepting card payments and controlling capacity levels for these indoor areas.
• Indoor play areas will be closed.

We understand that due to unforeseen circumstances or if you have developed symptoms of the coronavirus you may require to change the date/time of your visit to our attraction. Please keep an eye on our website as we’ll provide updates with more information on what to do in this situation in due course.

Will there be summer entertainment?

Unfortunately, our summer entertainment programme, including the Fireworks Spectaculars will not be able to go ahead this year as current guidelines prohibit groups of more than 30 people.

I have a discount voucher (including a CATA card) can this be used

We have applied a 10% discount for all online bookings, therefore for convenience, you can still book online and save. Anyone with a CATA card or a different value voucher must call Flambards the day before their visit to book in over the phone.

What do I do if one of my family is ill at the last minute?

We understand that due to unforeseen circumstances or if you have developed symptoms of the coronavirus you may require to change the date/time of your visit to our attraction. Please keep an eye on our website as we’ll provide updates with more information on what to do in this situation in due course.

If you have a suspected case of COVID-19 then will you close your attraction?

Please be assured that we work in close co-operation with the local health authority and will direct enquiries to them and will act immediately upon their advice. The safety and wellbeing of our guests and staff is our priority and we will continue to monitor the situation at our attraction closely, taking all necessary precautions.

How will you ensure rides adhere to H&S and social distancing guidance?

We have reviewed every part of our operation and have implemented an extensive range of safety measures to ensure we adhere to government and local authority guidelines to create a safe experience for all guests and staff, and this includes our rides.

Visitors may notice spatial separation markings and other similar operating adjustments around the Park, including floor markings at our rides queue lines to ensure our rides adhere to the social distancing measures recommended by local governments and health authorities. On the rides, there will be reduced capacity and batching to maintain social distancing that can include empty seats or rows and where possible, grouping within household units.

Our staff will also be encouraged to observe social distancing where practical and we will be providing additional Personal Protective Equipment (PPE) and clothing for our guest-facing staff which will include ride operators where appropriate.

As part of our enhanced cleaning protocols ride hand grips will be cleaned regularly and hand sanitiser stations will be available to visitors across the park.

We ask all those who visit our attraction to observe closely our strict guidelines on maintaining a safe distance between each other and to maintain good hygiene practices including utilising the hand sanitiser stations located around the Park and if they or any family member displays any symptoms of COVID-19, that they postpone their visit.